Thank you for your interest in ABCblooms. We look forward to working with you. We hope to have a long and mutually beneficial relationship. We will work hard to ensure your satisfaction with our product and service. Listed below are our policies and procedures. CANCELLATIONS/CHANGES We work only with floral professionals in a perishable business. Due to the specificity of orders and the increasingly short timelines, we order 2-3 times a day to get the product you need by the day you request. When you place an order, we assume you need it. Orders are cancellable only up to one week in advance of FedEx Shipping. SPECIAL ORDERS In special cases - we may ask you to sign a special-order form and/or ask for a deposit on a particular order. We will do this when the quality of an item ordered is large, the product is expensive or in short supply. FREIGHT We will work with you to determine the best method of shipping for your company. However, we are not responsible for the performance of the freight company. FedEx will not credit product or freight unless the shipment arrives a day late. No method of transport will issue any credit for delays caused by weather or natural disasters. As a vendor we will work with you to minimize problems and losses as part of a successful, long-term relationship. If a box is damaged in transit – it is a carrier issue, and you must sign damaged upon pickup or delivery to receive credit. NEW CUSTOMERS We cannot input orders from new customers until we have received their signed credit card authorization, shipping policies and where applicable resale certificate. We know that we are working with floral professionals and hope that you recognize that these guidelines have been established to ensure you receive the best quality product at a reasonable cost. Your signature below signifies that you have received and accept our policies. Your signature is required before we can expedite your first shipment. CREDIT REQUESTS MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF PRODUCT and must be accompanied by photos demonstrating the problem and the number of stems impacted.